Terms of Service

FreshFins Pvt. Ltd., is the licensed owner of the brand FreshFins. Please read the terms of this Term of Service Agreement ("Website") carefully. By using the website – www.freshfins.in ("Website"), or the FreshFins mobile application on iOS or Android device including phones, tablets or any other electronic device ("FreshFins App"), or the mobile site, www.m.freshfins.in ("Msite"), where as the Website, the FreshFins App and the Msite are together referred to as (the "Platform"), or purchasing products from the Platform you agree to be bound by all of the terms and conditions of this Agreement.

This Agreement governs your use of this Platform, use of the trade name - FreshFins Private Limited ("Business Name"), offer of products for purchase on this Platform, and / or your purchase of products available on this Platform.

For the purposes of this Agreement, wherever the context so requires "You" or "User" shall mean any person including any natural or legal person who uses the Platform or buys any product from the Platform using any computer systems or other devices including but not limited to any mobile device, handheld device and tablets.

This Agreement includes, and incorporates by reference, the policies and guidelines referred to in this Agreement. In the event of any conflict between the terms of this Agreement and any provision of such policies and guidelines, the terms of this Agreement shall prevail in relation to the subject matter hereof and the terms of such policies and guidelines shall prevail in relation to the subject matter thereof. You are strongly advised to carefully read all such policies and guidelines, as available on the Platform.

FreshFins reserves the right to amend the Agreement at any time by posting such amendments or the amended Agreement on this Platform. FreshFins may alert you of the amendments by indicating on the top of this Agreement the date it was last revised or by any other means. The amended Agreement will be effective immediately after it is posted on this Platform. Your use of the Platform following the posting of any such amendments will constitute continued acceptance of the Agreement including the amendments thereof.

FreshFins encourages you to review this Agreement whenever you visit the Platform to make sure that you understand the terms and conditions governing the use of the Platform and / or the purchase of products. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with FreshFins for other products or services. In the event of any conflict between the terms of this Agreement and any other agreement executed with you, the terms of such other agreement shall prevail in relation to the subject matter thereof.

If you do not agree with this Agreement (including any policies or guidelines referred to herein), please immediately terminate your use of the Platform. If you would like to print this Agreement, please click the print button on your browser toolbar.

Agreement to be bound

By using this platform or ordering products, you acknowledge that you have read and agree to be bound by this agreement and all terms and conditions on this platform.

Customer acceptance

I hereby agree upon

To provide authentic and true information in all instances and authorize FreshFins to validate the information provided at any point to time and reject registration if any details are found to be untrue wholly or partly.

That the product descriptions have been carefully checked before placing the order and agree to be bound by the terms and conditions of sale.

To pay extra cost claimed by FreshFins in the case of redelivery due to wrong name or address or any other wrong information provided while booking order.

To use FreshFins site to transact for lawful purposes in compliance with all applicable laws and regulation.

To access the services made available on www.freshfins.in and to transact business at my own risk after using best and prudent judgement as a well-informed Customer.


Persons who can form legally binding contracts under Indian Contract Act 1872 are only eligible to use this platform. If you are under the age of 18 years, you shall not register as a user and shall not transact on or use the platform. Parents or Legal Guardians can transact or use the platform on behalf of Minor. FreshFins reserves the right to terminate your membership and/or refuse access to the platform upon acquiring actual knowledge that you are under the age of 18 years. By using this platform, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the platform in connection with your normal, non-commercial, use of the platform. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from FreshFins.


Terms of Offer: This platform offers for sale of various food products. By placing an order for products through this platform, you agree to outline in this agreement.

Customer Solicitation: Unless you notify in writing us, of your intention to opt out from further direct and indirect marketing communications and solicitations, you are agreeing to continue receiving emails, calls, and messages through another medium which FreshFins may adopt from time to time including but not limited to text messages for soliciting products.

Opt-Out Procedure: You may choose to opt out of receiving future marketing communications by the following steps below.

  1. You may also choose to opt out, via sending your email address to :
  2. You may send a written remove request to FreshFins (Address)

Proprietary Rights: FreshFins has Proprietary rights and trade secrets in the products. You shall not copy, reproduce, resell, or redistribute any product manufactured or distributed by FreshFins. We also have rights to all trademarks and trade dress and specific layouts of this Webpage, including the call to action, text placement, images, and other information.

Ordering and Pricing

The quantity of any product ordered by you and the quantity of any product supplied to you may vary. There may be excess quantity when ordering a particular product. For example, the Steak version of a particular fish may have some variance in the final weight, given the fact it is hard to cut a fish into an exact weight without damaging the shape of the Steak piece.

Prices displayed for all the products on the FreshFins website/app exclude GST. Therefore, the price displayed for your order will be based on the weight, description, and the products ordered by you. However, the actual amount charged to you will be based on the actual amount or quantity of products delivered to you. Prices are higher or lower on the date of delivery, Any excess amount paid by you shall be refunded to you and mode of refund shall be determined by FreshFins. Any additional amount that you are liable to pay, shall be collected at the time of delivery of the product.

Pictures and Colors

FreshFins has made every effort to display the products and its colors on the website accurately as possible. FreshFins does guarantee nor not take any responsibility for variations in pictorial representations.


Prices for our products are subject to change into notice. We reserve the right at any time to modify or discontinue the products without notice at any time. We shall not be liable to you for any modification, price change, suspension, or discontinuance of the products.

When a registered customer accesses the FreshFins website he or she is deemed to have accepted the latest version of the Terms and Conditions on the site.

Accuracy of Billing and Account Information

FreshFins reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or order. These restrictions may include orders placed by or under the same customer account, the same credit/debit card, and or orders that use the same billing. If we make a change to or cancel at, we may attempt to notify you by contacting the e-mail or billing address provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made on the platform.


Governing Law and Jurisdiction: This platform originates from the Chennai, TamilNadu. This agreement will be governed by the Laws of India and shall be subject to the the exclusive jurisdiction of courts in the state of TamilNadu.

Waiver of Class Action Rights: By entering into this agreement, you hereby irrevocably waive any right you may have to join claims with those of others in the form of class action or similar procedural device. Any claims arising out of, relating to, or connection with this agreement must be asserted individually.

Contact Us: Please contact us for any questions or comments regarding this platform.

Customer Reviews and Feedback

Customer reviews, comments, feedback, postcards, suggestions, ideas, and other submissions submitted or offered on fresh fins in connection with the use of the site(Feedback) shall remain the property of FreshFins.The Customer review and feedback made on the site shall constitute an assignment to Fresh fins of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Feedback and FreshFins shall have exclusive rights, titles and interests therein without being limited in any way for its use, commercial or otherwise, of the Feedback.

FreshFins shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. FreshFins reserves the right to monitor and edit or remove any Comments submitted to the Site.

FreshFins does not take any responsibility or assume liability for any Feedback submitted by Customers or any third party.

Copyrights and Trademark

The Customer acknowledges that access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of FreshFins or any third party's intellectual property rights.

FFPL and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on FreshFins site.

All rights, including copyright, on this website, are owned by FreshFins.

Any use of this website or its contents, including copying or storing it either in whole or part, is prohibited without the permission of FreshFins.

The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of FreshFins, its affiliates, its partners or its suppliers / respective companies.

References on www. Fresh fins to any names, marks, products or services of third parties or hypertext links to third party sites or information provided are solely for customer convenience and do not in any way constitute or imply FreshFins endorsement, sponsorship or recommendation of the third party, information, product or service.

All materials, including images, text, illustrations, designs, icons, photographs, video clips and written and other materials hosted on FreshFins (collectively, the "Promotional Material") are intended solely for customer convenience.

All software used in the FreshFins page is the property of FreshFins or its licensees and suppliers and protected by copyright laws.

The Contents and software at www. FreshFins are to be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, of the Contents on this Website is strictly prohibited.

Objectionable Material

You understand that by using this site or any other services provided on the site, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the site and any service at your own risk and that to the fullest extent permitted under applicable law. FreshFins and its affiliates shall have no liability to you for content that may be deemed, offensive, indecent or objectionable to you.


As a Customer, I hereby agree upon to defend, indemnify and hold harmless FreshFins, its employees, directors, officers, agents and their successors and assigns from and against any claims, liabilities, damages, losses, costs, and expenses, including attorney's fees, caused by or arising out of claims based upon my actions or inactions, which may result in any loss or liability to FreshFins or any third party including but not limited to breach of any warranties, representations or undertakings or concerning the non-fulfillment of any obligations under this User Agreement or arising out of violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service to other subscribers and infringement of intellectual property or other rights. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the platforms or Products.


You can be sure of produce that's pure. We are big on trust and follow the highest standards. That's why we are certified.


As Fresh As You Can Get! Eat Smart, Eat Local


Freshfins India Pvt Ltd.

#14/8A2 & 15/1A Kunukadu Village, Kovalam, Chennai, India 603112

+91 9696089696

+91 9696089696